The stated rates are in euros per person and include taxes unless specified otherwise. We retain the right to adjust prices without prior notification.

Booking and Confirmation:

Reservations must be submitted in writing via email or letter. Bookings made over the phone require written confirmation. Orders should include the following details:

• Name, address, email, and phone number of the booking agent

• Arrival and departure dates

• Name and details of the guest or group

• Number of travelers

• Requested services and activities

• Preferred accommodation category

• Special requests (e.g., non-smoking room, accessibility needs, dietary restrictions)

Bookings will be confirmed with a price quotation as soon as possible, but no later than 48 hours after the request.

Cancellation Policy:

For FIT (Free Independent Travelers), cancellations made at least 48 hours before arrival will not incur any charges. If a cancellation is made within 48 hours of arrival, the cost of one night’s stay must be paid.

For group bookings, full or partial cancellations made at least 45 days before arrival will not be penalized unless otherwise stated in the final confirmation. Cancellations made within 45 days of the scheduled arrival will be subject to a penalty.

Penalty Fees:

The penalty amount cannot exceed the total value of the booked services. No commission will be paid on penalty fees.

Accommodation Cancellation Charges:

Unless otherwise specified in the final order confirmation, the following penalties will apply in case of complete cancellation:

• Cancellations made 45 to 30 days before arrival: 10% of the total service cost

• Cancellations made 30 to 21 days before arrival: 20% of the total service cost

• Cancellations made 20 to 15 days before arrival: 50% of the total service cost

• Cancellations made 14 to 8 days before arrival: 75% of the total service cost

• Cancellations made within 7 days of arrival or failure to show up (no-show): 100% of the total service cost

A rooming list must be provided to EuroMosaic Tours by the deadline specified in the final booking confirmation.

Meals and Additional Services:

Unless otherwise indicated in the final booking confirmation, cancellations made within 7 days of the scheduled service may incur a penalty of up to 100% of the service cost.

The statutory time limit for penalties, cancellation fees, and liability claims is one year from the due date for both parties.

Changes in Group Size:

EuroMosaic Tours allows a 10% reduction in group size without incurring penalties. If the group consists of fewer than 15 people, they will be considered individual travelers (FIT) unless an alternative arrangement is made.

Payment:

Payments for booked services must be made via bank transfer. All reservations made through EuroMosaic Tours must be settled in the currency stated in the booking confirmation. A 50% deposit of the total amount is required 45 days prior to arrival, and the full balance must be received in our account before the guests’ arrival, unless otherwise agreed upon and specified in the final order confirmation.

Complaints Handling

Complaints may be submitted in writing to office@euro-mosaic.com or sent to the registered office of the Service Provider:

EuroMosaic Tours s.r.o.
Školská 1246/5
982 01 Tornaľa
Slovakia

The Service Provider shall investigate complaints without undue delay and shall provide the Customer with a reasoned written response within 30 (thirty) days of receipt of the complaint, unless a different time limit is required by applicable law.

Alternative Dispute Resolution for Consumers

Where the Customer qualifies as a consumer and a dispute cannot be resolved directly with the Service Provider, the Customer may contact a competent alternative dispute resolution (ADR) entity in accordance with applicable Slovak and European Union consumer protection legislation.

Where applicable, consumers may contact:

Slovenská obchodná inšpekcia (Slovak Trade Inspection)
Bajkalská 21/A
827 99 Bratislava
Slovakia
E-mail: adr@soi.sk
Website: www.soi.sk

The Customer should first attempt to resolve the dispute directly with the Service Provider before initiating an alternative dispute resolution procedure.

Copyright

All content available on https://www.euro-mosaic.com, including but not limited to texts, photographs, graphics, logos, visual elements, videos, designs and other materials, is protected by applicable copyright and intellectual property laws.

Unless otherwise expressly permitted, reproduction, modification, publication, redistribution, public communication or commercial use of such content without the prior written consent of EuroMosaic Tours s.r.o. or the respective rights holder is prohibited.

Data Protection

The Service Provider processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Slovak data protection legislation.

The data controller is:

EuroMosaic Tours s.r.o.
Školská 1246/5
982 01 Tornaľa
Slovakia
Company Registration No.: 56901909
E-mail: office@euro-mosaic.com

By using the website or entering into a contractual relationship with the Service Provider, the Customer acknowledges that the Privacy Policy has been made available to them. Where consent is required for a specific processing activity, such consent shall be requested separately.

Data Recipients and Transfers

In connection with bookings, enquiries, event organisation and the provision of contracted services, the Service Provider may disclose personal data to third parties where this is necessary for the performance of the requested services, compliance with legal obligations, or the legitimate operation of its business.

Such recipients may include, in particular:

• accommodation providers and hotels;
• transportation and transfer providers;
• venues and event service providers;
• local guides and programme providers;
• catering and technical service providers;
• destination and other local partners;
• payment and banking service providers;
• IT, hosting, e-mail, CRM and other technology providers;
• analytics and marketing service providers, where applicable.

Depending on the circumstances, such recipients may act either as data processors on behalf of EuroMosaic Tours s.r.o. or as independent data controllers.

The personal data transferred may include, where necessary for the relevant service, the Customer’s or traveller’s name, contact details, company details, billing information, booking and itinerary information, transaction details and information relating to specific service requests.

Where personal data is transferred to a recipient located outside the European Economic Area (EEA), the Service Provider shall ensure that such transfer is carried out in accordance with Chapter V of the GDPR and that an appropriate legal mechanism or safeguard is applied where required.